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ACS Features

Real world routing:
Routing and escalation

Calls are sent to the most appropriate provider and, if not addressed within the pre-specified time (per-call type), escalated to additional pre-configured providers.

Lunch buddies

Allows for calls to automatically transfer to a provider’s partner when they are busy.

Configurable by unit

Each unit’s installation can be configured to work best for their patient population and provider routine. 

 

Multiple ways for providers to interact with the system:
Nurse station

Gives a macro-view what is going on in the unit, including who is unavailable, allowing for calls to be manually transferred to more available or more appropriate providers.

Mobile device application

With the mobile device application, providers are able to respond to a call or see all the open calls for their rooms (including those assigned to others) without interrupting their normal workflow.

Logging in to patient device

When at the patient bedside, providers can log in to the patient device to close out calls, admit a patient, or change the detail level of the patient’s interface.

Tailored patient interaction aimed at keeping the patient ”in the loop”on their request:
Language and interface level

The patient tablet is currently available in English or Spanish and can be changed by either a provider or a patient.  The interface can also be customized to the patient’s comfort or ability level, ranging from a single request button to a detailed list of 30+ specific requests. 

Ability to ask questions or request an interpreter

For patients that might be intimidated asking questions about a diagnosis or requesting an interpreter, these options are already available on the device, giving them the implicit okay to ask. 

Visual and audible notifications

After a call is made, patients are kept “in the loop” as their call is worked on with both visual and audible updates. 

A list of their active calls and their status

At any time a patient can see their list of open calls, when they were made, and where they are at in the process.

Real world contingencies:
Network connectivity, low batteries and unplugged devices

Since sometimes things don’t work as planned, the system tracks when a patient tablet or provider device loses connectivity or becomes low on battery and then generates a notification.

“Too busy” (autotransfer)

Sometimes a provider is just too busy to deal with a new call: with the press of one button the call is transferred to another provider.

Reminders

The system has the ability to “snooze” a call until a provider can answer it or to remind them when a call has been in process for a while without being updated, but all within a time-limited safety net that prevents a call from going unresolved for too long. 

Technical Specs:

 

Server:

OS: Windows or Linux

CPU: capable of 4 simultaneous threads

Memory: 4GB minimum

Software: Java 7 or later

MySQL 5.5 or later

Apache: 2.4

PHP: 5.5

Care Provider Mobile Device:

OS: Android 4.1 or later

Connectivity: Wifi

Patient Tablet:

OS: Android 2.3 or later

Connectivity: Wifi

Screen Size: 7 inches or greater recommended

Desktop Nurse Station:

OS: Windows or Linux

Resolution: 1280×960 minimum

Memory: 4GB minimum

Software: Java 8 or later

NFC (optional): NFC Reader